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Privacy Policy

Last Updated: November 2026

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Wigram Brewing Co ("we", "us", "our") is committed to protecting the privacy and personal information of our customers and visitors. This Privacy Policy sets out how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).

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This policy applies to our website: https://www.wigrambrewing.co.nz/ (the "Website").

 

1. Information We Collect

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We collect personal information directly from you when you interact with our website, purchase products, book an experience, or contact us. Depending on your interactions, we may collect:

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  • Contact Information: Full name, email address, phone number, physical delivery address, and billing address.

  • Online Purchases & Order Details: Delivery instructions, items ordered (including mixed packs, 4-packs, 12-packs, and merchandise), and order history.

  • Brewery Tour & Booking Information: Preferred dates, estimated group size, dietary requirements, and specific booking preferences.

  • Function & Event Enquiries: Event type, preferred spaces (Bottling Hall or Courtyard), estimated guest numbers, catering choices, and event dates.

  • Age Verification Details: Confirmation that you are 18 years of age or older, required for purchasing alcohol and booking tour experiences under New Zealand liquor licensing laws (Sale and Supply of Alcohol Act 2012).

  • Website & Technical Data: IP addresses, browser types, device information, and browsing behaviour collected automatically via cookies and analytics tools.

 

Note: We do not directly collect or store payment card numbers. All online payments are securely processed through PCI-DSS-compliant third-party payment gateways.

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2. How We Use Your Personal Information

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We collect and use your personal information only for legitimate business purposes, including to:

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  • Process, fulfill, and deliver your online craft beer, merchandise, or gift card orders.

  • Process, manage, and confirm brewery tour bookings and schedule tour guides.

  • Respond to function booking enquiries, prepare quotes, and manage venue hire arrangements.

  • Respond to general enquiries and provide customer support.

  • Comply with legal and licensing obligations under the Sale and Supply of Alcohol Act 2012, including age verification.

  • Maintain internal records, accounting, and billing administration.

  • Send you operational updates, order confirmations, or marketing communications (if you have opted in; you can opt out at any time).

  • Improve our website layout, products, and customer service.

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3. How We Share Your Information

 

We do not sell, rent, or trade your personal information. We may share necessary details with trusted third parties only to fulfill our services to you or comply with New Zealand law:

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  • Couriers and Logistics Partners: To deliver online beer orders directly to your designated address.

  • Service Providers & Platforms: Third-party providers that host our website (e.g., Wix), process secure payments, or manage booking systems.

  • Law Enforcement & Regulatory Authorities: Where required or authorised by New Zealand law, or to assist with legal compliance under our On-Licence and Off-Licence obligations.

 

All service providers are required to handle your information securely and strictly in accordance with the Privacy Act 2020.

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4. Storage and Security of Personal Information

 

We take all reasonable physical, technical, and procedural steps to safeguard your personal information from loss, unauthorised access, modification, disclosure, or misuse.

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  • Personal information is stored on secure cloud servers and protected electronic databases.

  • Website traffic is encrypted using SSL (Secure Sockets Layer) technology.

  • We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to satisfy legal, tax, and accounting requirements.

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5. Cookies and Analytics

 

Our website uses cookies and similar tracking technologies to improve site functionality, remember your shopping basket, and analyse visitor traffic. You can adjust your browser settings to refuse cookies; however, some features of the website (such as online checkout) may not function properly as a result.

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6. Your Rights: Access and Correction

 

Under the Privacy Act 2020, you have the right to:

  1. Request access to any personal information we hold about you.

  2. Request correction of your personal information if you believe it is inaccurate, incomplete, or out of date.

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To request access or correction, please contact us using the contact details provided below. We will respond to your request within 20 working days, as required by law.

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7. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. Any revisions will be published directly on this page with an updated "Last Updated" date.

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8. Contact Us & Privacy Officer

 

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to raise a privacy concern, please contact our team:

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If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz.

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